Case Studies & Proof Points
Real AI transformation does not live in strategy decks—it lives in execution. Explore how we connect vision and delivery to create measurable change.
Case studies
Challenge > Solution > Impact
Real AI transformation lives in execution. Each engagement is framed like a consulting deck so leaders can see the problem, the intervention, and the measurable result.
Major Bank Complaint Resolution Overhaul
The Challenge
Manual complaint intake, inconsistent categorisation, and regulatory deadlines that slipped across multiple departments.
Our Solution
Deployed a multi-agent AI system to classify complaints by tone, policy, and regulatory category, with real-time routing into the right queues.
The Impact
- 45% process time reduction and faster first-touch responses.
- Compliance deadlines met with consistent categorisation and audit trails.
- 85% AI tool adoption across complaint-handling teams.
AI Agent Enablement Across Frontlines
The Challenge
Teams struggled to trust AI assistants and defaulted to manual handoffs, creating inconsistent customer experiences.
Our Solution
Integrated AI agents directly into frontline workflows with clear guardrails, escalation paths, and training tailored to each role.
The Impact
- 95% solution adoption and higher self-serve resolution rates.
- AI agents routed work with consistent policy adherence.
- Frontline teams gained time back for higher-value customer moments.
Executive Strategy Activation & Governance
The Challenge
Leadership lacked a repeatable governance model to move from AI strategy to delivery while managing risk.
Our Solution
Designed executive decision rituals, funding guardrails, and a delivery playbook that linked roadmaps to measurable outcomes.
The Impact
- Governance model still in use across new programs.
- 8+ enterprise programs launched with clear ownership.
- ROI clarity with $21M+ in quantified outcomes and 340% ROI uplift.
Capability Uplift & Change that Sticks
The Challenge
Teams had pockets of AI pilots but no shared playbook to scale adoption or build confidence across functions.
Our Solution
Built AI-first playbooks, coaching, and enablement for executives through to frontline teams, anchored in measurable behaviours.
The Impact
- 40K+ staff enabled with consistent ways of working.
- 120+ professionals developed as AI champions.
- Adoption sustained beyond pilots with clear success measures.
Artroverse: Scalable Dance Education Platform for Global Creators
The Challenge
Creators lacked a secure, high quality digital platform to host classes, manage students, and monetise their content. Existing tools compromised video security and provided no structured learning experience. Handling large media files created reliability issues.
Our Solution
Built a multi tenant platform with protected video delivery, R2 powered storage, lesson progression models, and role based access for creators and students. Added gamified learning paths, translation ready subtitles, and analytics that showed student progress and content performance.
The Impact
- Higher student retention with guided learning journeys.
- Secure streaming that protected digital content.
- New recurring revenue streams for creators through subscription and course sales.
Zilos: Unified Operating System for Multi Store Restaurant Groups
The Challenge
Restaurant owners worked across fragmented tools for finance, recipes, staff training, and daily operations. Lack of standardisation drove inconsistent quality, slow onboarding, and minimal leadership visibility across stores.
Our Solution
Delivered a modular operating system that integrated directly with Square POS. Included recipe costing, forecasting, HR onboarding, task management, store audits, and automated operational insights. Added a Zero Silos data layer that unified finance, sales, and operations in real time.
The Impact
- Clear view of store performance and cost drivers.
- Faster onboarding for new staff with standardised workflows.
- Stronger operational control across franchise locations.
Small Business Website Uplifts that Convert
The Challenge
Small businesses struggled with dated websites, unclear positioning, and low conversion rates. Many lacked mobile optimisation, SEO foundations, and a clear value message tailored to their ideal customer.
Our Solution
Rebuilt websites with modern design systems, optimised user flows, clear messaging, and mobile friendly layouts. Added structured SEO, analytics, and booking or contact funnels. Delivered ready to use branding and content frameworks that helped owners maintain the site easily.
The Impact
- Higher conversion rates and increased inbound leads.
- Professional digital presence that strengthened trust.
- Improved search visibility supported by structured SEO.
Impact metrics
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